is our commitment to customers’ satisfaction. We have an extensive support network nationwide to cater our customers’ need. At EBI, we believe the quality of our services is a reflection of our dedicated people, strong philosophy and systematic process.
This is why at you can always be assured of receiving the best in after sales services and technical support for our Managed Services ranging from our wide range IT related for hardware support, system software support and application support.
We adopt a robust incident tracking and escalation process to enhance problem resolution efficiencies and ensure no requests are left unattended.
provides a range of service levels from normal business hours to 24/7. Our Agents will help you define the service levels requirements based on your business needs and criticality levels.
Rest assured, at we can also get information from a knowledge base system to assist you immediately. With an excellent technology at the customer's service, rest assured, whatever happens, we will continue to follow your problem until we know it has been resolved.